Welcome to Cat Harness Australia, where our quality products are matched with prompt and reliable shipping services. We'd like to share some exciting news about a key aspect of our order dispatch process:
We've formed a partnership with Avenue, a remarkable organisation that empowers people of all abilities to participate actively in the workforce. Avenue operates unique co-working spaces where its participants, known as Team Members, contribute to various micro-enterprises. These environments are thoughtfully designed to be inclusive and supportive, enabling individuals, regardless of their support needs, to engage in meaningful work tasks and earn remuneration.
One of these micro-enterprises is order fulfilment for businesses like ours. The Avenue Team Members work diligently to ensure your orders are dispatched promptly, typically within 24-48 hours of confirmation. This collaboration doesn't merely enhance our operations; it also creates opportunities for individuals with disabilities to develop valuable skills and contribute to their community.
Included in each order, you'll find an informational pamphlet detailing Avenue's mission, programs, and the profound impact they're making in the lives of their Team Members.
For custom embroidery orders, please allow for 2-3 weeks for fulfilment.
We ship with Australia Post from Sydney Metro.
For domestic orders, estimates on delivery can be found here.
For international orders, estimates for delivery can be found here.
Please note that our shipping times do not account for potential customs clearance delays. These are outside our control and can vary according to the destination country.
Customs and Duties:
International orders may attract customs taxes or duties upon reaching the destination country. These charges are the recipient's responsibility. At Cat Harness Australia, we have no control over these charges, which can vary widely from country to country.
If customs fees are refused, resulting in the order being returned to us, any associated return fees will be deducted from your refund. Please be aware that original shipping fees are non-refundable.
Declaration of Shipments:
As a registered business, we're obliged to declare all international shipments as 'merchandise'. We cannot label them as 'gifts', adhering to international shipping regulations.
For any shipping-related inquiries or other concerns, please don't hesitate to reach out to us at email@example.com. We're always ready to assist you.
Thank you for your continued support. Together with Avenue, we are committed to creating a more inclusive and positive society.