Hi Louise,
We’re so sorry to hear that Mr Houdini managed to slip out of his harness. That must have been stressful, even with him staying close by. Escapes like this are very rare, but we completely understand how worrying it can be when it happens.
From the photo, it looks like the harness fit nicely around his body, though it’s important to make sure the neck area is done up quite snug so cats can’t slip their heads through if startled. Some cats with smaller or more tapered head shapes can unfortunately be tricky to fit, as they can sometimes slip out of almost any harness.
We completely stand by our Satisfaction Guarantee, so we’d be happy to arrange a refund for you. Please reach out to our team via hello@catharnessaustralia.com.au and we’ll get that sorted right away.
Thank you again for sharing your experience. We really appreciate your feedback and are always looking for ways to improve for cats like Mr Houdini.