Refund policy

At Cat Harness Australia, we want you and your cat to be completely satisfied with your purchase. If you're not, we offer a hassle-free 30-day return policy for a refund, exchange or store credit. Please ensure your item meets the conditions below for a successful return.

 

30 Day Satisfaction Guarantee

Our 30 Day Guarantee is here to reassure you that our harness will do what it promises (i.e. keeps them safe)! If you aren't happy, reach out to us on live chat or email hello@catharnessaustralia.com.au.

 

Returns Made Easy
We want you (and your cat) to be happy. That’s why we offer returns for store credit, exchange or donation to a registered cat rescue within 30 days of delivery.

To start your return please click the button below to go to our Returns Portal.

 

Start a Return

About Checkout+

Checkout+ offers extra peace of mind with your order:

Checkout+ Pre-Paid Returns (Australia & NZ Only)

If you select this option at checkout, you’ll enjoy:

  • Discounted Pre-Paid returns or exchanges on eligible items

If your order includes a mix of eligible and non-eligible items, only the eligible products can be returned.

Bonus:
If you choose store credit over a refund, we’ll add a $5.00 AUD bonus to your credit! Our way of saying thanks for supporting small business.

Didn't select Checkout+?

No worries! You can still return eligible items within 30 days. However, a $10 AUD handling fee will apply to cover return shipping for our Australian and New Zealand Customers.

 

Eligibility

To be eligible for your return via the portal, your item must:

  • Be in original, unused condition with original packaging
  • Be free from fur, dirt, or damage
  • Purchase via the Cat Harness Australia website, not in-store at a stockist or at in-person events such as; Cat Lovers Festival
  • Shipping address must be in Australia or New Zealand

Please note:

  • Only harnesses and leashes eligible for return/exchange, other items such as treats, brushes, backpacks are not eligible
  • International customers must contact us directly via email or live chat to arrange a return
  • Store Credits exclude shipping costs (customers without Checkout+)
  • Returns outside Australia must be paid by the customer (customers without Checkout+)

Exceptions:

  • No returns for personalised harnesses
  • No returns on Sale items with a discount of 40% or more
  • No returns for items purchased through a retailer (e.g. pet store)
  • No returns for wholesale orders


Faulty / Warranty Claims

If any item you receive is faulty or damaged, please email hello@catharnessaustralia.com.au as soon as possible with your order number, contact details, description of the issue, and photo if possible.

If the item is out of stock, we’ll offer an alternative, store credit or a full refund (including original shipping).